Support

Support and Customer Assistance

At PaddockMate, we are committed to making livestock record-keeping simpler, more organised, and more accessible for farmers, breeders, and livestock owners. We understand that reliable tools and well-organised information are essential to managing your animals and daily farm activities, and we are dedicated to providing a positive and dependable user experience.

Whether you need help setting up your account, managing animal profiles, maintaining breeding records, organising your farm journal, using document scanning features, or navigating our AI assistant and farming community, we are here to help.

If you encounter a technical issue, experience difficulties accessing a feature, have questions about how the app works, or would like to share suggestions for improvement, we welcome you to contact our support team. Your feedback helps us identify opportunities to improve PaddockMate and develop features that better support the needs of our farming community.

When contacting us, please provide a clear description of your question or issue, along with any relevant details about the feature you were using. If you are reporting a technical problem, including the device you are using and the steps that led to the issue can help us investigate more efficiently. Please do not include your password or other sensitive account information in your support request.

Our goal is to review your enquiry and provide helpful guidance as promptly as possible. Thank you for choosing PaddockMate and for being part of our growing community of livestock owners and farming enthusiasts.

Contact Our Support Team

For assistance, enquiries, technical support, or feedback, please contact us at:

Email: contact@cyrenx.biz

PaddockMate is developed to help you maintain and organise livestock information conveniently. We continuously strive to improve the app's usability, reliability, and overall experience so you can spend less time managing paperwork and more time focusing on your animals.